Terms & Conditions

Pricing

We make every effort to keep our prices low and to offer the best value possible. Pricing is based on current market value for products, which is subject to change, and you can count on us to reflect price decreases as soon as they take effect.

List Prices

Prices on office supply items are the same across Canada.

Taxes

Prices quoted exclude taxes. Provincial, Federal and Harmonized taxes will be added to purchases where applicable. For orders shipped in New Brunswick and Newfoundland, the Harmonized Sales Tax will apply.

HST (Harmonized Sales Tax)

Ontario & British Columbia
The Harmonized Sales Tax (HST) will apply at a rate of 13% in Ontario and 12% in British Columbia (consisting of a 5% federal component and an 8% or 7% provincial component, respectively).
The applicable HST taxes will be applied to all invoices including point-of-sale purchases (other than zero-rated products). Where products are exempt from the provincial component (7% or 8%), the HST rate on the invoice will reflect 5% only.
The Harmonized Sales Tax (HST) will apply at a rate of 15% in Nova Scotia (consisting of a 5% federal component and a 10% provincial component). The same exemptions will apply as in Ontario and British Columbia.

Product Changes, Substitutions & Errors

All descriptions and illustrations are based on the best information available at the time of publication. Although every effort has been made to ensure accuracy, prices and specifications are subject to errors. Colours are approximate and may differ from those shown. Unless indicated, contents are not included with merchandise displayed. Manufacturers’ specifications may change or products may be discontinued without notice. Should an item become unavailable, we reserve the right to replace the item with a comparable substitution of equal or greater value.

Price Changes

Due to market conditions, all prices shown are in effect at the date of website visit and are subject to change without notice.

Payment Terms and Leasing Options

If you are a registered business customer, not paying by credit card, the following options are available. Payment terms are 'NET' 30 days from date of invoice. Invoices unpaid by the due date are subject to a late payment charge and may also result in delayed delivery of subsequent orders. If you do not have an account with us, payment by  major credit card (VISA, American Express, MasterCard) must accompany the order. Payment terms are subject to change without notice.

Returns

Simply contact us to obtain a Return Authorization Number. Products cannot be returned without a Return Authorization Number. Authorization must be obtained in advance.

Product Return Conditions:

• You can return our regular “in-stock” office products in the complete and original packaging, including all manuals and accessories, within 30 days of delivery. All returns must be unopened and in re-sellable condition
• Technology items, including monitors, printers, software, etc., must be returned unopened within 30 days of delivery
• Defective technology items may be exchanged for identical items only during this period
• Return of defective merchandise is contingent on the manufacturer's defective and/or repair/replacement policies
• Some furniture items may require inspection prior to authorization of return. Installation costs are non-refundable
• Consumable food products are not returnable
• Under certain conditions, restocking and/or delivery charges may be applied
• Special-ordered, non-stock merchandise, including furniture items with extended delivery class(ED), are non-cancellable and non-returnable
• Orders for non-stock specials are non-cancellable and non-returnable
• Refused delivers may be subject to additional charges

Damaged Goods and Shortages

In case of damage or shortage in shipments, note the discrepancy on the bill of lading/packing slip before signing for receipt of the order and notify Grand & Toy immediately with a copy of the bill of lading/packing slip. Notification must be reported within 30 days of shipment. Where there is concealed damage, retain the packaging for inspection. For shipments delivered by a courier or freight company, report the claim to the carrier and obtain an inspection report. Notify Grand & Toy and we will cooperate to help you secure a satisfactory adjustment.

Deliveries

Orders below $50 (before taxes, coupons or price matches) are subject to a handling fee. Orders are shipped pending credit approval and product availability. Orders placed outside of local trading areas will have a separate delivery charge based on the weight and delivery distance of the order. We observe many federal and provincial holidays across Canada.

Unless an order is specifically exempt, this fee will be charged to all customers and appear on invoices as a separate line item. Both GST and provincial sales taxes will apply. Individual order size and delivery location have no bearing on the surcharge and regular delivery terms still apply.

The following is a listing of order types that are exempt from the surcharge:

• In-store purchases made at a retail location (non-delivered orders)
• Backorders, Order Corrections, Orders for Pick-Up and No Charge Orders
• Special orders shipped directly to the customer from the supplier
• Orders that already have an 'order handling charge' applied.

Minimum Order, Handling, Installation & Assembly Charges

To help mitigate the negative environmental impacts of frequent, small deliveries, orders less than $50 (before taxes, coupons, price matches and other fees) are subject to a $5 handling fee for Account Holders and $15 for non Account Holders. For more information on our Minimum Order policy, including information on how to keep your orders above $50 click here. On all furniture orders under $200 'NET' before taxes, a $10 handling charge applies (some items are exempt). An installation and assembly charge may apply on furniture installations. On items for which assembly is requested, an assembly charge will apply. Please contact your nearest Grand & Toy location or Account Manager for details.